Which of these is a requirement for activating equipment under COE?

Verifying the active account is essential for activating equipment under the Customer Operations Excellence (COE) guidelines. This step ensures that the equipment is being linked to an existing account that is in good standing, which helps maintain the integrity of the customer service process. By confirming that there is an active account, it safeguards against unauthorized activations and ensures accurate tracking of equipment usage and billing.

The requirement to verify an active account is critical for several reasons, including preventing fraudulent activity and ensuring that customers do not face issues with activation due to account status. It establishes a clear connection between the equipment and the user's account, which is vital for both customer support and operational efficiency.