Which of the following is NOT a benefit of effective customer service training?

Effective customer service training aims to equip employees with the skills and techniques needed to handle customer inquiries and issues effectively. While the other choices directly align with the positive outcomes of such training, the aspect of reduced time spent on customer calls is not inherently a benefit of good training.

When employees are trained to provide quality service, they often spend more time on a call to ensure they understand customer needs, provide thorough answers, and build a rapport. This can lead to higher customer satisfaction, as customers feel valued and their concerns adequately addressed. Consequently, the focus shifts from merely reducing call duration to enhancing the quality of the interaction.

Moreover, effective training can lead to higher customer retention and improved morale, as employees feel more confident and competent in their roles, which can indirectly contribute to increased product sales. However, the notion that it directly reduces call time contradicts the goal of fostering meaningful customer interactions.