What should an agent confirm before ending a call with a customer?

Before concluding a call with a customer, it's essential for an agent to confirm that all questions have been answered and that the customer feels satisfied. This approach ensures that the customer has received the necessary support and information, which is vital for building trust and loyalty. Confirming satisfaction not only verifies that the customer’s needs have been met during the conversation but also allows the agent to address any lingering concerns or issues before the call ends, potentially improving the overall customer experience.

Ensuring customer satisfaction helps to reinforce positive relationships and encourages future interactions, which can ultimately lead to customer retention and loyalty. It is a best practice in customer service to leave the customer feeling valued and supported.