What must a customer do to receive the Rep Interaction Survey at Verizon?

The requirement for a customer to receive the Rep Interaction Survey is based on maintaining an average satisfaction score. This reflects Verizon's emphasis on customer feedback regarding their experiences with representatives. By having a system that is tied to customer satisfaction scores, Verizon ensures that the surveys are sent to customers who have interacted with their services, providing valuable insights into the quality of customer service. This approach encourages continuous improvement and helps the company to identify areas where representatives excel or where additional training may be needed.

While engaging in one-on-one conversations and completing purchases may be relevant to the overall customer experience, they do not directly link to the mechanism for receiving the survey. Being referred by another customer is not part of the process, as the survey distribution is primarily aimed at evaluating service based on past interactions rather than referrals.