What is one reason for Verizon agents to have strong communication skills?

Strong communication skills are crucial for Verizon agents primarily because they need to effectively explain technical issues to customers. In the telecommunications industry, products and services can involve complex technology that may not be easily understood by everyone. When agents can clearly articulate these technical concepts, they help ensure that customers fully grasp the situation, which in turn builds trust and enhances customer satisfaction.

Effective communication allows agents to break down jargon into relatable terms, describe troubleshooting steps, and provide solutions in a way that customers can understand. This is essential not only for resolving immediate issues but also for educating customers about their services, which can prevent future problems and empower users to get the most out of their technology.

While the other options mentioned may have their own merits concerning communication, they do not directly address the core responsibility of an agent in assisting customers with technical inquiries in the same manner that clear, effective communication does.