Name a tool that Verizon employees might use to resolve customer issues.

The Verizon Customer Support Portal is a crucial tool for employees when it comes to addressing customer issues. This platform is designed to provide access to a wealth of resources, including troubleshooting guides, FAQs, and real-time support options. Employees can utilize this portal to quickly locate the information they need to assist customers effectively, ensuring that issues are resolved in a timely and efficient manner. The Customer Support Portal streamlines the process of managing customer inquiries and enhances the overall service experience for both representatives and customers.

While the other options serve important functions within the organization, they do not directly focus on resolving customer issues in the same way. For example, the Employee Resource Center caters to employee needs but does not specifically address customer support. The Verizon Feedback Tool is designed for gathering customer opinions and experiences but is not primarily a problem-solving tool. Lastly, the Competitor Analysis Tool is focused on market research rather than customer service.