How often should Verizon employees refresh their product knowledge?

Staying current with new products and services is essential in the fast-paced telecommunications industry, particularly for a company like Verizon, which frequently updates its offerings. Regular refreshment of product knowledge ensures that employees are equipped to provide accurate and up-to-date information to customers, enhancing the customer experience and ensuring that representatives can effectively promote and explain the benefits of the latest products and services.

This approach not only fosters confidence among employees when interacting with customers but also helps them adapt to changes in technology and market demand. Regular training sessions or updates encourage a culture of continuous learning, which is vital in a sector where developments happen at a rapid pace. By refreshing product knowledge frequently, Verizon employees can maintain a competitive edge and deliver top-notch service.