Describe a proactive approach to solve customer problems at Verizon.

A proactive approach to solving customer problems involves anticipating potential issues and addressing them before they escalate. This strategy not only helps in improving customer satisfaction but also builds trust and loyalty. By identifying and resolving issues ahead of time, Verizon can provide a seamless experience for its customers and minimize disruptions, thereby enhancing the overall customer experience.

This approach can manifest in various ways, such as regularly monitoring network performance, analyzing customer feedback for common pain points, or providing resources to customers that help them avoid potential problems altogether. By being attentive to potential challenges and taking action early, Verizon can demonstrate commitment to its customers, leading to stronger relationships and reduced churn.

The other options do not embody a proactive mindset. For instance, waiting for customers to express problems or providing solutions only when complaints arise represents a reactive approach, which may lead to increased frustration and dissatisfaction. Following routine procedures without adapting to individual situations can also leave customers feeling unheard, as it lacks the personal touch that proactive problem-solving offers.